Privacy Policy
As the operator of oakenvale.site, OakenVale Homewares Ltd. ("OakenVale") handles and protects your personal records. This notice outlines the details we gather, why we need them, our storage timelines, third party access, and your statutory rights.
1. Who is responsible
OakenVale Homewares Ltd., located at 11 Great George Street, Leeds, LS1 3DL, United Kingdom. Reach our privacy representative via [email protected].
2. Legal framework
We handle your information in accordance with UK GDPR and the Data Protection Act 2018 alongside local statutes across United Kingdom. Whenever our written text contradicts statutory regulations, legal statutes take precedence.
3. What we collect
Completing an order requires basic dispatch details: your full name, shipping destination, contact email, telephone number, and basket items. Payment card details are never gathered or stored on this website. As you browse, our servers log standard technical details such as your IP address, browser type, and visited pages via the cookies outlined below.
- Contact and delivery records including full name, postal delivery address, email address, and UK contact telephone number.
- Order history and purchase records including items purchased, transaction totals, and selected dispatch options.
- Technical telemetry data including IP address, device operating system, browser details, and site navigation timestamps.
- Customer service inquiries, return documentation, and written communications exchanged with our support team.
4. Why we use it
- To pack, ship, and manage returns for your household goods.
- To communicate shipment progress and answer your support questions.
- To safeguard our web infrastructure and monitor general site traffic.
- To share product news and special offers only after you opt in, with an unsubscribe link inside every email.
6. External service partners
Freight couriers receive your delivery address. Our payment partners receive only the data essential to clear transactions. Web hosting and analytics partners manage data strictly under formal data processing agreements. We never sell your personal records to anyone.
OakenVale Homewares Ltd. operates exclusively in the United Kingdom under the UK Data Protection Act 2018 and does not sell or rent consumer personal records to commercial brokers or outside third parties under any circumstances.
7. Data retention schedules
Transaction files remain on record for the duration mandated by financial accounting statutes before permanent removal. Profile information stays active until you request account closure. Web analytics records are stored for 14 months.
8. Your rights
Under the UK GDPR and the Data Protection Act 2018, United Kingdom consumers possess enforceable rights to request access to their personal data, rectify inaccuracies, request data erasure, restrict processing, obtain data portability, and object to processing activities by contacting [email protected].
9. Security
OakenVale Homewares Ltd. does not handle, collect, or process debit or credit card data. The store conducts transactions strictly through direct bank transfer and complimentary cash on delivery, meaning no payment card information is ever gathered, held, or processed on our systems.
10. Questions about this policy
Contact us at [email protected] or by phone at +44 113 275 4540 during Mon-Fri 08:45-18:15, Sat 10:00-15:30, break 12:30-13:30. Every request gets a response within one business day.
- Merchant
- OakenVale Homewares Ltd.
- Registered address
- 11 Great George Street, Leeds, LS1 3DL, United Kingdom
- [email protected]
- Phone
- +44 113 275 4540
- Working hours
- Mon-Fri 08:45-18:15, Sat 10:00-15:30, break 12:30-13:30
- Registration
- Company No. 16981276