Terms & Conditions
These general conditions govern each transaction made through oakenvale.site, managed by OakenVale Homewares Ltd.. Completing a checkout implies your acceptance of them. Please review them alongside our Delivery, Returns, and Privacy notices.
1. The seller
OakenVale Homewares Ltd., 11 Great George Street, Leeds, LS1 3DL, United Kingdom, company registration Company No. 16981276. Contact via email at [email protected] or phone at +44 113 275 4540.
2. The goods
OakenVale Homewares Ltd. retails reusable household products, plastic-free kitchenware, compostable cleaning utensils, and natural zero-waste home management accessories designed for domestic living in the United Kingdom. Every item listing clarifies pack contents, measurements, and physical forms. Product photography represents actual stock, though plastic-free outer packaging may occasionally show subtle variations.
3. Ordering and contract
Your order registers once you finish checkout. We send a receipt notice by email, while the formal binding agreement begins the moment the parcel leaves our facility. If inventory is depleted or verification checks fail, we reserve the right to cancel the request and immediately return any received funds.
4. Prices and payment
All catalog prices appear in GBP and cover statutory VAT where mandatory. Freight charges are displayed in your summary prior to purchase. Permitted payment options: Cash on delivery. Should an unmistakable pricing mistake appear on our shop, we reserve the right to amend it before dispatch and ask if you wish to proceed or cancel.
5. Delivery
Postage routes, transit timelines, and delivery fees are detailed on our Delivery & Payment page. Responsibility for the goods transfers to you once the package is delivered into your hands.
6. Product images and colours
Our photos depict the actual homewares we produce and ship. Screen color rendering varies based on device displays, browser profiles, and ambient light, so gentle tonal variations do not constitute a defect or qualify for seller-funded returns. All dimensions, materials, and package details are detailed on each item page.
7. Transfer of risk
We remain accountable for your homewares until the delivery driver hands them over to you or your designated recipient at the shipping address. The liability for damage or loss shifts to you at that precise point. Any evident box damage should be flagged with the courier immediately and reported to our team within 48 hours.
8. Returns and warranty
You can post items back within 30 days of receipt following the steps outlined on our Returns page. Under the Consumer Rights Act 2015, all homeware products must be of satisfactory quality, fit for domestic purpose, and match their given description. Claims for inherent defects or premature degradation under reasonable household use are assessed under United Kingdom statutory consumer rights within the lawful warranty timeline.
- Customized, engraved, or personalized homeware items made to customer specifications.
- Perishable household goods or natural cleaning paste formulations with a short shelf life once unsealed.
- Hygiene-sensitive homewares, including natural fiber toothbrushes, personal wash pads, and unsealed solid dish-cleaning bars.
- Homeware items that have been inseparably mixed with other liquids or household substances after delivery.
- Unsealed digital educational guides, maintenance manuals, or sustainability software delivered via digital download.
9. Liability
To the maximum extent permitted by English law, the aggregate liability of OakenVale Homewares Ltd. for any claim arising from order processing, delivery, or product use is limited to the total monetary amount paid by the customer for the relevant order or £100, whichever figure is lower. Nothing stated in these conditions restricts or waives any legal obligations that cannot be lawfully excluded.
10. Age and use
Customers must be at least 18 years of age to submit an order. All items should be used strictly as directed on their documentation, and they do not replace formal medical guidance.
11. Governing law and disputes
These terms are governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of the United Kingdom. Should we fail to resolve a dispute through conversation, the case goes to the court at the seller's registered address. Your consumer rights in your own country remain unaffected.
12. Questions about this policy
Contact us at [email protected] or by phone at +44 113 275 4540 during Mon-Fri 08:45-18:15, Sat 10:00-15:30, break 12:30-13:30. Every request gets a response within one business day.
- Merchant
- OakenVale Homewares Ltd.
- Registered address
- 11 Great George Street, Leeds, LS1 3DL, United Kingdom
- [email protected]
- Phone
- +44 113 275 4540
- Working hours
- Mon-Fri 08:45-18:15, Sat 10:00-15:30, break 12:30-13:30
- Registration
- Company No. 16981276